At J Bijin Cosmetics, we strive to provide you with high-quality cosmetics that meet your expectations. However, we understand that there may be situations where you need to return a product or request a refund. Please read our Return and Refund Policy carefully to understand the conditions and procedures for returning or exchanging a product.

1. Damaged, Defective, or Wrong Product

If you receive a damaged, defective, or wrong product, we apologize for the inconvenience caused and are here to assist you. Please follow the steps below:

• Upon receiving the product, if you notice any defect (such as damage or incorrect item), kindly inform our Customer Care Department immediately. You can reach out to us through our Facebook inbox or by calling our hotline at 01841488880. Please provide relevant details and include a picture or video proof of the issue.

• Our Customer Care Department will review your complaint and consult with the management. If the complaint is found valid within 2 days of product receipt, we will arrange for a replacement or offer an appropriate adjustment in payment.

1. Exclusions from Exchange or Refund

Please note that certain conditions apply to our return and refund policy:

• Used, swatched, or liquid/semi-liquid products cannot be considered for exchange or refund.

• Once a product is purchased, we do not accept returns or exchanges if the buyer changes their purchase decision, dislikes the smell, texture, color, design, or finds the product unsuitable.

• The Return Policy will not be valid after the seal is broken or if the product does not suit your preferences.

1. Mistakenly Ordered Wrong Product

In the event that you mistakenly order the wrong product, we may consider exchanging it upon payment of returning and resending costs. However, the arrangement for this special exchange will be subject to the type of product and the associated risks involved. The final decision will rest with the management.

1. Return Procedure

To initiate a return or exchange, please follow these guidelines:

• Ensure that the original invoice and product packaging box (where applicable) are included with the returned product.

• Contact our Customer Care Department through our Facebook inbox or by calling our hotline at 01841488880 to request a return.

• Our Customer Care Department will provide you with further instructions regarding the return process, including the return address.

• Please securely package the product to be returned, ensuring that it is well-protected during transit.

• Once we receive the returned product, we will inspect it for compliance with our return policy conditions.

• If the return meets our criteria, we will proceed with the replacement or refund, as applicable.

1. Refund Process

If a refund is applicable, we will process it within a reasonable timeframe. The refund will be issued using the original payment method used during the purchase. Please note that the refund amount may exclude any shipping or handling charges incurred during the initial purchase.

1. Final Considerations

We reserve the right to update or modify our Return and Refund Policy at any time. It is recommended to review this policy periodically to stay informed about any changes.

Please be aware that our policy is designed to be fair and reasonable, taking into account both your rights as a customer and the nature of cosmetic products. If you have any questions or require further assistance regarding our Return and Refund Policy, please don't hesitate to contact our Customer Care Department.

Thank you for choosing J Bijin Cosmetics. We appreciate your trust in our products and strive to ensure your satisfaction with every purchase.